US Jobs US Jobs     UK Jobs UK Jobs     EU Jobs EU Jobs

   
This job has been posted for more than 30 working days and has expired.

IT Service Delivery Coordinator / Service Delivery Co-ordinator

IT Service Delivery Coordinator - Service Delivery Co-ordinator - Pre Sales Support - Sales Administration - Sales Admin - IT Service Delivery Administrator


Our client provides a completely unique blend of business solutions.

The business focuses on increasing the Bandwidth available to end customers by combining traditional fixed line solutions such as ADSL, with newer technologies such as fibre, bonded and satellite.

Their approach means they are able to deliver flexible and high speed solutions anywhere.


Based in West Malling, Kent .

Paying up to £29,000 + bens


Key Objective


This is a customer facing position that will involve a high level of communication and interaction with the customer predominantly via phone and email to ensure continued success in the provision of services.

In addition to communication with the Customer applicants must have a good level of IT skills and be familiar with all standard office applications.

Applicants should be excellent communicators and able to work on their own initiative and within a small team environment.


Responsibilities



  • Working with the Head of Operations, internal stakeholders and customers:

  • Create and Review orders in accordance with the current order checklist with focus on the accuracy, completeness and compliance of the order.

  • Booking of all customer orders onto the company CRM system ensuring that all documentation is available and sent to customer.

  • Ensure that any missing information requested from customer is followed up and collected from the customer

  • Liaise with Finance ensuring that all delivered orders have had the appropriate checks carried out to ensure invoicing can be carried out correctly and on time.

  • Operation of internal processes associated with the successful delivery to site of solutions.

  • Liaise with third party suppliers to place and manage orders


Accountabilities



  • Represent organisation in an efficient and professional manner at all times

  • Provide a consistent and positive interaction with customers on all areas of the organisations network delivery

  • Maintain the business systems in an accurate and timely manner

  • Overall accountability to the Head of Operations for assigned tasks


Required Skills and Experience:



  • Experience of Microsoft Products and CRM, in particular in-depth knowledge of Outlook, Word and Excel

  • Excellent documentation skills


Desirable Skills and Experience:



  • Experience in project delivery

  • Familiar with telecommunications industry


Personal Qualities:



  • Good problem solving skills

  • Good relationship builder with strong diplomacy skills


If you are an experienced ,IT Service Delivery Coordinator - Service Delivery Co-ordinator - Sales Administration - Sales Admin - IT Service Delivery Administrator please forward your CV for an immediate response.


Who are Reflex Computer Recruitment?


Reflex, established since 1990, is a successful independent IT Recruitment Consultancy.

We are a proud member of the Recruitment and Employment Confederation (REC) and we strongly believe in ethical recruitment building long term relationships with both clients and candidates.

We are ideally qualified to offer clients the best possible solution in fulfilling their computer personnel requirements; whether they are regional, national or international.