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Infrastructure & Project Support Engineer 2nd & 3rd Line Support - Windows AD, Exchange 2010, Citrix

IT Infrastructure & Project Support Engineer 2nd & 3rd Line Support - Windows AD 2008, Exchange 2010, Citrix VDI
Central London - West End, W1
£29,139 incl.

London Weighting - Fixed term contract to 31/03/18

This is an excellent opportunity for an individual to develop their skills and progress into third line infrastructure support.

We are looking for an enthusiastic individual to join our small team of infrastructure engineers to provide BAU and project support, assisting in the design, documentation, and deployment of IS related Projects.

This is an excellent opportunity for an individual to develop their skills and progress into third line infrastructure support.

The successful applicant will be able to demonstrate the following:

- Working within a small team to provide infrastructure and project support, assisting in the design, documentation, and deployment of IS related Projects.
- You will work with senior members of the infrastructure team to deliver IS related support or project work, working within ITIL framework (specifically IS Service Desk and Problem Management) and work closely with other IS staff and 3rd parties in support of service delivery.
- Main Duties will include Providing 2nd/3rd line support using ITSM tool to priorities and resolve incidents\problems within SLA, Performing daily checks and routine maintenance for business continuity, including monitoring backups.
- General Housekeeping\Administration and troubleshooting of Windows Server, including AD, GPOs, DHCP, DNS, and Exchange 2010 producing reports on usage where required.
- Provide technical expertise to the end user, and service desk, raise or highlight any issues or potential issues applicable to IS Service delivery of projects, or running of the platform
- Follow change control process to help create and maintain VDI and builds updates including Windows 7/8/10 builds for Laptops, Surfaces, Thin Clients and Kiosk.

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