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Export Customer Services Advisor (French with German and/or Dutch) - Exeter

Export Customer Services Advisor (French with German and/or Dutch) - Exeter

Salary - Competitive Depending on Experience

Key words: Export Customer Service Advisor, Export Advisor, Customer Service, Customer Advisor, Advisor Service, Export Advisor, Sales Executive, Account Manager, Telesales, Manufacturing, Distribution, French, German, Dutch

The company

Our client is a leading manufacturer and distributor in the South West, employing staff totalling approximately 200 with a proven continuing record of growth and is now looking to appoint an Export CSA, speaking French and ideally German and/or Dutch.
Their products are available in over 60 countries and over 2000 quality retail shops worldwide.

The Role

The role is part of the Export Customer Services Team, responsible for processing orders via telephone / fax / e-mail and dealing with customer queries resulting from orders and collecting documentary requirements for the Export market.



The key responsibilities are:
Receiving and transferring telephone calls in the relevant language, ensuring all calls are dealt with in a friendly and professional manner.
Processing orders received via telephone, fax and email onto the Sage telesales system, ensuring the customer details and ordered products are accurately entered and acknowledgements of orders are sent to customers.
Responding to and solving customer problems / queries / complaints, accurately detailing all communication and activity on the SalesLogix system.

Our client offers a competitive salary and benefits including a contributory pension scheme, staff discounts, childcare vouchers, accident insurance and death in service cover.

In addition there is structured training and the potential for career progression within their rapidly growing dynamic company.

Requirements

Be able to speak fluent English, German and French.

An additional language would be an advantage (preferably Dutch), whereas French and English are a must.




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