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Automotive Customer Advisor

Automotive Customer Advisor

Weston Super Mare, Somerset.

Salary: £18,010 per annum.

Working hours: 42.5 hours per week, + alt Saturdays 8.30 : 12.30, averaging 44.5 hours.

The Company

Our client is a reputable franchise Company, We currently have an opportunity for an Automotive Customer Advisor to join their busy car workshop in Weston Super Mare, Somerset.
Our client is currently in need of a strong individual with good communication and customer care skills to sell the workshop time, products and services in order to meet objectives.

The Role

Ensure a prompt and friendly approach to all customers in line with Company guidelines and manufacturer standards both at the reception and on the telephone.
Demonstrate a keen interest in the customer establishing an advisory, professional relationship and using your knowledge of the service operation, in order to book in their vehicle at a convenient time.
Take responsibility for customer queries and problems where appropriate, ensuring that all customer information and any other relevant information is accurately taken.

Maximise every opportunity by ensuring that you have fully answered all the requirements of the customer (both internal and external) in order to supply them with the highest level of service.
Where possible diagnose problems enlisting the help of a Foreman/Tester and where appropriate offer a road test, providing estimates of time and cost.
Liaise with Workshop Controller in order to maximise the throughput in the workshop, yet maintaining a high level of customer satisfaction.
Arrange for the loan courtesy vehicles, (in line with insurance requirements) collection and delivery or lifts as applicable.
Complete accurate and detailed workshop job sheets in order to provide the technicians with as much information as possible.
Agree payment methods, in line with Company policy, with every customer and be aware of any accounts on stop and/or credit limits.
Ensure that e

  • Start: ASAP
  • Duration: Permanent
  • Rate: 18010 Per Annum Very Competitive
  • Location: Weston Super Mare
  • Type: Permanent
  • Industry: Accountancy
  • Recruiter: Additional Resources Ltd.
  • Contact: Elie
  • Tel: 0845 450 6635
  • Email: to view click here
  • Reference: EBA/D/036465
  • Posted: 2017-11-06 17:12:18 -

  • View all Jobs from Additional Resources Ltd.