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2nd Line Support Engineer - Citrix - VMware - Exchange - ITIL

2nd Line Support Engineer - 2nd Line - Citrix - VMware - Exchnage - IT Support Engineer - IT Technician - Troubleshooting - Onsite Support - Windows Server - Croydon - £25,000 - £29,000 + Company Benefits.

Are you an ambitious and talented IT Support Engineer - 2nd Line Support Engineer looking to develop your career in Technical Support? This is a great opportunity to join a team within a rapidly expanding managed service organisation.

Established nearly 20 years ago, they are a dynamic, fast-growing company and provide organisations with consultancy solutions and enterprise level, responsive and friendly IT support.

If you have proven 1st/2nd Technical Support experience, possess excellent communication skills, can work well under pressure and can commute to Croydon then this business wants to hear from you!


  • Call escalation

  • Logging, prioritisation and escalation of IT support issues and requests

  • 2nd Line Support Engineer tasked with troubleshooting 1st / 2nd line issues

  • Assist other Technicians with support issues where required and mentor 1st line support where necessary

  • Taking ownership of issues

  • Assist with specified maintenance and operational procedures


  • 1st/2nd Line Desktop Support Experience

  • Windows XP/7/8/10

  • Windows Server 2008R2 - 2016

  • VMware 6 - 6.5

  • Microsoft Office 2010 - 2016

  • Active Directory

  • Microsoft Exchange 2013 - 2016

  • Server and Network configuration and maintenance

  • Experience working with Microsoft Remote Desktop Services and Citrix


Desirable Skills:

  • Windows Server 2008-2016 / VMWare Technology / Firewalls/ Anti-Virus


  • Microsoft Certification - Windows Desktop and Server - Desirable

So, if you're an experienced IT Support Technician - 2nd Line Support Engineer - IT Support Engineer with a proven track record working within a support environment and have the essential skills to work within this role please apply now to be considered.

This is a permanent role, based in Croydon, paying up to £29,000 + Company Benefits and excellent career prospects!

Who is Reflex Computer Recruitment?

Reflex, established since 1990, is a successful independent IT Recruitment Consultancy.

We are a proud member of the Recruitment and Employment Confederation (REC) and we strongly believe in ethical recruitment building long term relationships with both clients and candidates.

We are ideally qualified to offer clients the best possible solution in fulfilling their computer personnel requirements; within the Surrey and Sussex locations.