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Travel Expert - x7 - Holiday Accommodation B2C

Travel Expert - x7 - Holiday Accommodation B2C

Salary £16,500 Plus Target based bonus scheme - up to £400 per month


Key Skills Sales, B2C, Call Centre

Travel Experts are our inbound call centre agents, answering calls from customers looking to book a holiday.

Strong sales skills and excellent communication skills are essential.

You don't have to have come from a call centre but will need to have worked in a B2C sales role previously.

Working hours will be on a shift rota basis over a 7 day week; our call centre is open from 9am to 9pm (seasonal openings).
Working hours can be from 20 hours to 37.5 per week depending on what suits.
Start date: 19th February 2018.

(this is a fixed start date due to our training schedule)
Part time hours also considered
Useful Things to know
The role will be based in our call centre.

The call centre is a busy part of the business, but has a great team atmosphere and lots of fun while we work!

About the role
Our clients Travel Experts are the friendly voice that the customers speak to when calling to book their next holiday over the phone.

Our Travel Experts speak to customers every day, sharing their experience and knowledge of our portfolio to help customers pick their perfect holiday cottage.
You will be responsible for ensuring that every call maximises income per booking and that the quality of the call exceeds customer expectations.
You will work to (and exceed!) agreed targets for booking conversion and maximising sales opportunities whilst delivering that outstanding experience to our customers along their booking journey.

About you
Candidates must have previous experience of sales (call centre experience would be beneficial but isn't essential) and a strong track record of working successfully to targets.

You will have excellent communication skills and an ability to quickly build a rapport with a new customer, as well as good negotiation skills.

You will also be IT literate, and be will

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