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Frontline Support Engineer - Great Yarmouth (Norfolk)

Frontline Support Engineer - Great Yarmouth (Norfolk)

Salary: £17-22k (junior) / £20-25k (senior)

Key words: customer support, software, AutoCAD, information systems , support

The company: our customer is one of the UK's leading companies specialising in the creation, management and publication of design and building data.
They provide a range of complementary professional services based upon architecture, construction, design, drafting, visualisation, surveying and software.

The Role: to provide Frontline Customer Support capability to the Information Systems

Key responsibilities and accountabilities include:
? Providing initial response and support to all customers (internal and external), solving problems or directing enquiries and/or consultancy issues to designated personnel
? Be the technical buffer between the customer and the software development team
? Fielding problems with existing and evolving StoreSpace®, StoreView® and SpaceStation® customers


The post holder will be expected to possess the following:
? Analytical, rational approach to problem solving and troubleshooting
? Good attention to detail
? Experience of AutoCAD or similar CAD package highly desirable
? Ability to prioritise complex tasks according to urgency, severity and service level
? Exemplary verbal and written communication skills and a passion for outstanding customer service
? A team player with a good work ethic and a positive professional approach

? A competitive Salary commensurate with experience
? Benefits package including pension and healthcare (after qualifying period)
? Free car parking, free beverages, games room

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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