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2ND LINE SUPPORT ENGINEER - MANCHESTER - Windows Server, Active Directory, Exchange, MS Office 365, Networking, TCP/IP, VMware/Hyper-V/ VDI. I am looking for an enthusiastic 2nd Line Support Engineer/IT Support Engineer/ Desktop Support Engineer.

The ideal candidate will be able to work under pressure, have excellent communication skills and telephone manner.

They must have the ability to use initiative and work as part of a team to achieve results.

My client, an Award Winning IT Solutions Company are looking for a lively and enthusiastic Support Engineer with a proactive “can do” attitude to work with excellent customer services skills.

Key skills and responsibilities:- Microsoft Desktop, Administering & supporting Microsoft Windows Server 2008/2012, Administering & supporting Office 365, Administering & supporting Microsoft Exchange 2007/2010/2016, Networking Experience (routers, switches & firewalls), Network Administration & Data Backup Technologies, General Networking Support & DNS, IT Service Desk Environment, Active Directory - Managing AD Group Policies, VMware/Hyper-V/VDI, WAN/LAN experience, Ensuring incidents and service requests are resolved or updated within the SLA's, Keeping senior team members informed of unresolved issues or problems, Troubleshooting and resolving problems associated with software and hardware for both local and remote customer environments, Resolving server crashes and unplanned reboots, Working with the SCCM team deploying Microsoft Updates, Troubleshooting server-side event logs, MCSA, MCP, ITIL or working towards MCSE.

The main responsibility of this role is to provide 2nd line technical support within the Microsoft operating & application arena along with essential general system administration tasks.

The role is based on resolving technical support tickets as part of a team on a busy Service Desk.

The role is focused upon day to day delivery of technical support which needs to be completed in an effective manner with attention to detail and accuracy.

The nature of the business requires a high level of technical knowledge, flexibility, common sense and initiative.

If you are a 2nd Line Service Desk Engineer looking for your next Manchester based career opportunity then contact Karl NOW - Salary is £25,000 - £28,000 + Excellent Benefits.

Key skills: Windows Server, Active Directory, Exchange, MS Office 365, Networking, TCP/IP, VMware, Cisco, Firewall Windows Server Operating, Windows Desktops, Active Directory - Managing AD Group Policies, Exchange, MS Office 365, Networking, TCP/IP, VMware/Hyper-V/VDI, WAN/LAN experience