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IT Technical Manager - ITIL - Server - Network - AD - ICT

IT Technical Manager - Service Delivery Manager - ICT Support Manager - Service Desk Manager - Windows Server - ITIL - Network - Active Directory - Education - West London - Feltham - £36,000 + Service Renewal Bonus and Company Benefits.

Our client an established Managed Service Provider who specialises in providing IT Support are currently seeking a IT Technical Manager - Service Delivery Manager - Service Desk Manager - ICT Support Manager to help assist the Service Desk with the delivery of ICT managed support services.


  • IT Technical Manager tasked to support a number of schools in the West London location

  • Resolve service desk calls as directed by the Service Desk

  • IT Technical Manager will manage the support request queue for all schools within the district

  • Task-manage a team of staff including daily call duties

  • Provide high-quality customer service and promote the company's reputation

Required Skills:

  • Customer focussed and experienced ICT Support Manager

  • Line management of staff

  • Server and network technical support

  • Change Management processes

  • ITIL Service Desk operations

  • Active Directory Management

  • IT Technical Manager role does require some travel therefore a clean driving licence is required


  • Exposure to the education sector is advantageous

  • ITIL Foundation V3

Please Note:

  • Any successful candidates will need to undertake a DBS check for this position.

So, if you are an experienced Service Delivery Manager - IT Technical Manager I would be very interested in hearing from you.

My client is looking to reward the successful candidate with a salary of up to £36,000pa + Service Renewal Bonus as well excellent benefits package and plenty of career progression!

We are currently recruiting for this Service Delivery Manager - IT Technical Manager role with immediate effect and considering all potential candidates immediately so, APPLY NOW!

Who is Reflex Computer Recruitment?

Reflex, established since 1990, is a successful independent IT Recruitment Consultancy.

We are a proud member of the Recruitment and Employment Confederation (REC) and we strongly believe in ethical recruitment building long term relationships with both clients and candidates.

We are ideally qualified to offer clients the best possible solution in fulfilling their computer personnel requirements; whether they are regional, national or international.

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