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Infrastructure & Field Support Engineer 3rd Line - Windows AD 2008, Exchange 2010, Citrix VDI

Infrastructure & Field Support Engineer 3rd Line - Windows AD 2008, Exchange 2010, Citrix VDI
St Mellons, Cardiff CF3
£29,000 - Permanent

This is an excellent opportunity for an experienced individual to join a worthy national charity and to help make a difference to people's lifes.

We are looking for an enthusiastic individual to join a small team of infrastructure engineers to help maintain the infrastructure and business information systems by providing field, project and technical support for the organisation.

Role
The role will involve the following:
- Provide 2nd/3rd line technical support
- Develop and maintain all gold build images for Desktop\Laptops and Citrix VDI
- Ensure that build and technical documentation is kept up to date
- Provide support for communication systems, e.g.

VOIP telephony, video conferencing, Skype for business
- Manage SCCM to develop and deploy updates to Servers, Workstations and laptops
- Developing migration scripts and strategies to provide cost effective solutions to support the charity's needs
- Installation, configuration, fault diagnosis and rectification of a range of local and wide area network components: incl.

HP Switches, CISCO routers, firewalls, etc.
- Follow change and release management processes for implementing changes to the infrastructure
- Create, update and maintain system documentation
- Manage and maintain cases raised on Track-It! case logging application
- Work within ITIL framework (specifically IS Service Desk and Problem Management) to SLA guidelines
- Work closely with other IS staff and 3rd parties in support of service delivery
- Delivering on site support as required

In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-clas