Graduate Customer Support Analyst

Graduate Customer Delivery Agent - Graduate Customer Support Agent - Graduate Customer Service Administrator - Graduate Customer Support Analyst -Graduate Customer Services Executive is required by my global award winning client based in Godalming, Surrey paying a salary between £18K to £20K + Bens + Excellent career potential

Are you a recent graduate who is interested in a career in Customer Service, Customer Delivery, or Customer Support? If so I have the role for you, my client is a forward thinking Technology Company who are looking to build a brand new team of Customer Delivery Agents to support their growing worldwide customer base.

The key responsibilities of this Customer Delivery Agent- Customer Service Analyst-Customer Support Agent - Customer Service Administrator responsibilities will be:

• Logging incidents for global customers contacting the delivery desk


• Ownership of qualifying, troubleshooting, coordinating and updating logged cases to closure within specified service levels (SLA)


• Maintaining and publishing training materials using various media products for customers


• Delivery of training to end users of the product


• Preparing monthly reports for customers and management

Skills / Experience

Required:

• Recent Graduate


• High energy with a confident, engaging and customer focused approach


• IT literate particularly around products like Microsoft Windows and Office, Excel, intranets, business applications, etc.


• Organised with a strong focus on deadlines, accuracy and timely delivery


• Forward thinking with a flexible approach to undertaking and completing a variety of tasks and activities


• The ability to work as part of a local and internationally distributed team


• Flexibility in working hours to aid the support of Global customers

This role would involve working shifts Monday - Friday 7 am - 4 pm and 10 am - 7 PM

This award-winning client work with top-tier global banks, insurers and asset managers across the world and have won awards for their product are looking a number of Customer Delivery Agents to provide support and guidance to their growing customer base and are looking to pay a salary of between £18k-£20K + great career potential.

If you are a recent Graduate who has an interest in Customer Service and Technology, please forward your CV to me ASAP.