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1st & 2nd Line Network Support Analyst - Customer Support

1st and 2nd Line Support Analyst-Customer Support Analyst - 1st & 2nd line Network Support Analyst - IP Video & networking is required by award-winning global company based in West London.

Competitive salary package of up to £30K.


The Technical Support Analyst will be joining an in-house team who provide 1st and 2nd line support via telephone and email



  • Provide technical support for all customers by phone and email

  • Log, manage and resolve customer cases

  • Diagnose and resolve customer hardware/software faults

  • Proving and escalating issues as required

  • Install and configure computer hardware and operating systems

  • Provide support for all products and core IT systems for the internal teams


I am looking for an experienced 1st & 2nd Line Network Support who has the following experience:



  • Strong customer support background - 1st & 2nd Line Support

  • Call logging software

  • IP Video and networking knowledge - configure IP's, LAN & WAN

  • Strong fault finding and technical troubleshooting skills

  • Experience with security technologies

  • Ideally an IT or electronic degree


This role is based in West London and my client can offer an attractive package of up to £30,000 + Bens with great career potential.


If you are an experienced 1st and 2nd Line Network Support Analyst-Customer Support Analyst - 1st & 2nd line Network Support Analyst who is looking for a new challenge and comes from a strong Customer Services background and want to work for an award winning client then please forward your CV to me ASAP.





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