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2nd / 3rd Line IT Infrastructure Engineer - O365 / MS Azure

2nd / 3rd Line IT Infrastructure Engineer - MS Azure / Office 365 - Are you a Senior Service Desk Engineer with extensive Microsoft and ideally ITIL experience? For this opportunity, you will be a single point of contact for customers, logging and managing calls, emails and tickets within SLA whilst providing strategic guidance to clients regarding technology and IT infrastructure and enabling major business processes through enhancements to IT.

For this role you will be required to migrate clients to the Cloud using MS Azure.


Key skills:



  • Experience with Cloud Solutions from Microsoft including Office 365 ( Exchange Online, SharePoint Online, OneDrive for Business)

  • Familiar with Microsoft Azure environment (Azure backups, virtual machines management, storage accounts, site to site VPN)

  • Strong understanding of Windows Server Operating Systems, Windows PowerShell, Server Virtualization

  • Good understanding of Office 365 PowerShell commands

  • Practical knowledge of DNS, DHCP, Active Directory, Hyper-V, Exchange 2010/2013,2016, WSUS, WDS

  • General knowledge ITIL

  • Practical knowledge of Multi-factor authentication solutions in Azure and on-premise using RSA

  • Experience in configuring routers, switches and firewalls from different vendors (Cisco, SonicWALL, HP)

  • Experience using backup products and disaster recovery solutions (e.g., Datto, Asigra, Azure, SkyKick)


This role requires a fantastic "can-do" attitude, if you've worked in a previous service desk role with an IT Solutions provider or Managed Services or Service Provider then contact Karl Litchmore now for this London based opportunity.

The salary for this Award Winning Microsoft opportunity £40,000 - £45,000 + Benefits.