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Customer Support Agent - Customer Service Executive

Customer Delivery Agent -Customer Support Agent - Customer Service Administrator - Customer Support Analyst - Delivery Analyst - Call Centre Agent - Customer Service Advisor - Customer Support Specialist Customer Services Executive is required by my global award winning client based in Godalming, Surrey paying a salary between £20K to £25K + Bens + Excellent career potential


The key responsibilities of this Customer Delivery Agent- Customer Service Analyst-Customer Support Agent - Customer Service Administrator responsibilities will be:



  • Logging incidents for global customers contacting the delivery desk

  • Ownership of qualifying, troubleshooting, coordinating and updating logged cases to closure within specified service levels (SLA)

  • Maintaining and publishing training materials using various media products for customers

  • Delivery of training to end users of the product

  • Preparing monthly reports for customers and management


Skills / Experience


Required:



  • High energy with a confident, engaging and customer focused approach

  • IT literate particularly around products like Microsoft Windows and Office, Excel, intranets, business applications, etc.

  • Organised with a strong focus on deadlines, accuracy and timely delivery

  • The ability to work as part of a local and internationally distributed team

  • Training new users and producing user manuals


This role would involve working shifts Monday - Friday 7 am - 4 pm and 10 am - 7 PM


This award-winning client work with top-tier global banks, insurers and asset managers across the world and have won awards for their product are looking a number of Customer Delivery Agents to provide support and guidance to their growing customer base.


If you are an experienced Customer Delivery Agent -Customer Support Agent - Customer Service Administrator - Customer Support Analyst - Delivery Analyst - Call Centre Agent - Customer Service Advisor - Customer Support Specialist - Customer Services Executive - Customer Delivery Agent - Call Centre Agent - Customer Service Advisor who would like to join a brand new team and is IT literate, please forward your CV to me ASAP.