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1st Line Support Engineer - Windows, Office 365

1st Line Support Engineer - Windows, Office 365, Active Directory, Exchange - £23,000 - £26,000 - Guildford, Surrey - Are you 1st Line Support Engineer, First Line Support Engineer, Helpdesk Support, Service Desk Analyst, Support Analyst with knowledge of Microsoft Operating Systems, Exchange, LAN / WAN - Hyper-V / VMware? Are you looking to work within a dynamic, fast, buzzy environment? For this 1st Line Support opportunity, you will need to classify received incidents and undertake an immediate solution to restore a failed IT services as quickly as possible.

If a solution cannot be achieved you will escalate the incident to expert technical support.

This is a great opportunity as YOU will be trained and there will be plenty of opportunities to use this role as a springboard to 2nd and 3rd line support positions in the future if you show the right work commitment and attitude


Key skills



  • Experience supporting laptops, desktops and mobile devices

  • Experience with Windows Server Operating systems

  • Account administration in Microsoft Exchange 2010/2013 and Office365

  • PC and printer set-up & maintenance

  • Active Directory administration

  • WAN/LAN experience

  • Familiarity with: taking backups

  • Knowledge of Microsoft endpoint antivirus protection

  • Knowledge of remote access tools like WebEx and SCCM remote control.

  • Confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems.

  • Experience of transitioning services from project phases into a live IT environment


The following skills are not essential but would be beneficial ITIL, Virtualization, Cisco VPN Any connect, Telephony, Web Filtering and experience of reviewing and validating non-functional requirements, test plans and results.


My client who is an award-winning organisation is looking for an extremely motivated engineer to join their team.

If you can efficiently troubleshoot and resolve associated software and hardware problems for both local and remote questions then apply now for this Guildford, Surrey area based opportunity.

The salary for this 1st Line Support Engineer opportunity is between £23,000 - £26,000 + Benefits.