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Service delivery manager - London

My client is looking for an experienced services delivery professional to manage the relationship with and delivery of services for its most strategic client.

The SDM will work through and collaborate with various technical teams and resources consisting of client stakeholders, cross functional client and partner support teams

Attempting to connect the world requires an alternative approach to building and deploying telecom network infrastructure.

Through organizations like Telecom Infra Project ( ( and through direct engagement with individual operators around the world, the Infrastructure Product Partnerships team collaborates globally with the telecoms industry to identify and execute a range of connectivity programs.

If you have passion for working with operators, ISPs and other industry stakeholders to drive innovative, cutting edge, cost efficient wireless and networking infrastructure projects that will deliver internet access to the un-connected while significantly scaling current networks - then this is a great role for you.

As a SDM focused on fiber infrastructure initiatives, you will work closely with a broad cross-functional team to engage partners in the area of fiber backhaul infrastructure, including identifying potential bottlenecks for connectivity, devising and planning infrastructure expansion and structuring projects that support infrastructure sharing and collaboration.

In parallel, you will interface with MNOs, ISPs and wholesale bandwidth providers (both terrestrial and submarine) to help our client positively impact the diverse telecoms ecosystem.


  • Technically-oriented individual with a well-rounded telecoms business background dedicated to driving fiber and other shared backhaul infrastructure deployments especially in emerging markets (SSA, APAC and /or LATAM).

  • Support the full lifecycle of infrastructure projects from identification, impact definition and planning through structuring, contract development and beyond into actual deployment, infrastructure acceptance and operational launch.

  • Define creative approaches for telecom network deployment and partnership structures that will help deliver on the vision for open access, wholesale network business models and large scale impact on connectivity.

  • Contribute to development of local, regional and international network strategies aimed at radically reducing the cost of high bandwidth services while simultaneously increasing the fiber network footprint.

  • Identify key infrastructure bottlenecks and assess common requests from operator partners and other industry stakeholders to structure joint projects

  • Assemble presentation materials and other written documentation in support of cross-functional communications with our internal and external partners.

  • Communicate impact driven plans to senior management, the broader organization and external market ecosystems.

  • Stay abreast of developments in the telecom infrastructure space and share that knowledge with the wider team

  • Support the direction and expansion of the team, helping to scope future roles as the charter of the team grows.

  • Resource Management

Work with Program / Project Managers to obtain necessary resources to support the team's requirements.

ITHR Group is acting as an Employment Business in relation to this vacancy.

ITHR Group is an Equal Opportunities employer; we welcome applicants from all backgrounds.