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Area Client Relationship Manager - Healthcare

Area Client Relationship Manager

£30,000 per annum plus bonus

40 hours per week

Shifts: Monday to Friday (occasional weekend work as and when required)

My client is a well : established growing healthcare organisation with a luxury care home in Hastings and a new luxury care home opening in Eastbourne.

They are currently looking for an experienced and pro-active Area Client Relationship Manager to support their care team in the East Sussex area.

This is a permanent position.

The Area Client Relationship Manager is the first point of call for all new customers and their families.

The candidate will be responsible for the marketing of the home, managing end to end enquiries, developing successful relationships with customers, and also important local area contacts, as key aspects of the role will be to lead on local networking and developing relationships that create community involvement that will benefit their residents.

Key Responsibilities:

? Build positive relationships by regular communication with residents, relatives and external stakeholders.
? Lead on sales training and initiatives to maximise occupancy.
? Support, develop and coach team members to demonstrate a positive culture within the home.
? Briefing the Home Manager on occupancy and average weekly fees.
? Organising networking activities to 'show case' the home.
? Organising events for prospective customers designed to provide a positive 'taster' of the lifestyle opportunities at the home.
? Responsibility to meet the occupancy as agreed in the budget, focusing on the private sector.
? Effectively follow through each enquiry from initial contact though to the final decision.
? Support the move in process, ensuring that the resident and their families experience is positive.
? Ensure that all required moving in documentation and finances are completed prior to admission.


? Minimum of two years Sales Marketing Business to Customer
? Pro