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Customer Service Representative - Burton upon Trent

Customer Service Representative - Burton upon Trent

Salary: £16,000 to £20,000

Key words: Graduate, Trainee, Sales, Customer Service Representative, Customer Services Administrator, Customer Services, Telesales,

The Role

Our client is a leading food and drink manufacture, looking to appoint a Customer Service Representative to join their team and provide product and service information to customers.

The role would suit a graduate looking for their first role or someone with 1 years' experience working in an office environment providing customer service.

Responsibilities Include:

? Manage incoming calls
? Generate sales leads
? Identify and assess customers' needs to achieve satisfaction
? Build sustainable relationships and trust with customer accounts through open and interactive communication
? Provide accurate, valid and complete information by using the right methods/tools
? Meet personal/customer service team sales targets and call handling quotas
? Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


? Proven customer support experience or experience as a client service representative
? Strong phone contact handling skills and active listening
? Familiarity with CRM systems and practices
? Customer orientation and ability to adapt/respond to different types of characters
? Excellent communication skills

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