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Telephone Advisor - Leamington Spa, Warwickshire

Telephone Advisor - Leamington Spa, Warwickshire

£15k + Monthly Commission OTE £19.8k

The Company
Our client is a multi-disciplinary law firm based in Leamington Spa and they are seeking a Telephone Collections Advisor to provide support to their debt recovery team recovering debts on behalf of banks, financial and insurance institutions, corporates, retailers, SMEs and individual traders.



The company offers an excellent working environment and benefits including;
22 days annual leave + bank holidays increasing to 25 with length of service
Pension scheme
Training and Development
Healthcare scheme
Free on-site car parking
On-site cafe,
Frequent active social committee
Childcare vouchers

The Role
Make inbound and outbound telephone calls and liaise with customers and third parties to maximize recoveries on overdue balances.
Assess customer affordability in-line with TCF/FCA guidelines to negotiate repayment plans
Achieving set targets in volume collections and productivity KPIs
Submit customer queries to clients, taking ownership and ensuring they are followed through from start to resolution
Adhere to DPA and company data security procedures to ensure the full protection of all customer, company and client data

Requirements
Experience dealing with telephone enquiries
Confident communicator
Excellent organisation and time management skills
Strong attention to detail and accuracy through all work
Computer literate and have excellent IT skills

You will be expected to work on a rota basis, working shifts to provide cover between 9am to 6pm; Monday to Friday.

Applicants will be required to complete a credit and DBS check at interview stage.

Important Information: We endeavour to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.

For more informatio