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1st Line Support Engineer - Exchange - Desktop - Helpdesk - IP

1st Line Support Engineer - Tier 1 Service Desk Engineer - IT Support Engineer - Service Desk Engineer - Service Desk - IT Support Technician - Helpdesk - Technical Support - Windows Server - Active Directory - Exchange - Virtualisation - Manchester - Greater Manchester - £19,000 pa plus Company Benefits!

Our client who specialises in providing IT Support for the Education Sector is currently seeking a Tier 1 Service Desk Engineer - Support Engineer to join their expanding and well-established central team based in the Greater Manchester location.

I am currently seeking an IT Support Engineer - Tier 1 Service Desk Engineer staff to join my client's central team based in the Manchester location.


  • Owning incidents through to resolution, user support, user administration, customer liaison and site visits for technical cover work

  • 1st Line Support Engineer will resolve service calls as directed by the Service Desk

  • Provide technical assistance and report service issues in accordance with the Service Desk policies

  • Assist with project work as directed by the Technical Operations department


  • IT Support Technician with experience in Windows Desktop 7 and 10

  • Active Directory, DNS and DHCP

  • Exchange 2010 / 2013 / 2016

  • Virtualisation Technologies - VMware ESXi / Hyper-V

  • Excellent communication skills, both verbal and written

  • Windows Server 2008 / 2012 / 2016

  • Experience of supporting education environments / MSP is advantageous

Tier 1 Service Desk Engineer - Support Technician - Support Analyst based in Manchester with a starting salary of £19,000pa + Company Benefits and Excellent Career Potential!

We are currently recruiting for the IT Support Engineer - Service Desk Engineer - 1st Line Support Engineer role with immediate effect and considering all potential candidates immediately so, APPLY NOW!

Reflex, established since 1990, is a successful independent IT Recruitment Consultancy.

We are a proud member of the Recruitment and Employment Confederation (REC) and we strongly believe in ethical recruitment building long term relationships with both clients and candidates.

We are ideally qualified to offer clients the best possible solution in fulfilling their computer personnel requirements; whether they are regional, national or international.