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Interim IT Service Delivery Manager (ITIL expert) - Manchester

Interim IT Service Delivery Manager (ITIL expert) - Manchester

£380 to £400 per day

My client, a legal Insurance services company is looking for an Interim IT Service Delivery manager (3 to 6 months contract, can be extended).

They are looking for an experienced, reliable, tactical and methodical ITIL Service Management expert.

They are the leading providers of legal and handling services to the UK general insurance sector.

Currently they provide specialist services to 12 of the UK's 20 largest motor insurers in areas such as counter fraud, costs, credit hire, defendant services, large & complex injury and recoveries.



PROFESSIONAL PROFILE

If you are looking for a challenging position in IT management, look no further, this is an exciting role for an experienced ITIL Service Management expert.

You need to have experience in managing service desks, service improvement initiatives and defining Services (KPI, SLA / OLA, What is a Service, Service reference models, escalation processes, continuous improvement)

PROFESSIONAL DEVELOPMENT
ITIL Expert Certified
Agile and Scrum Certified

CORE SKILLS
Problem and Incident management (Kepner Tregoe)
Project management, Agile/Waterfall
Change & release management
MS Excel expert (+ Office 365)
Software Asset and Config.

Management
Business relationship & stakeholder mgmt.
Process design and documentation
Process improvement

*DMAIC
Reporting (Management and operational)
SLA and KPI drafting and Management
Data analysis and reporting.
Service integration.
Excellent written & spoken communication skills

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