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Neighbourhood Service Advisor

Neighbourhood Service Advisor

Grade E

· Location: As directed

· Service: Customers and Communities (Neighbourhood Services)

· Line Manager: Customer Service Officer

· Car user status: Casual

Job purpose

To deliver a customer focussed service and provide administrative support as part of a Neighbourhood Services Team working to support tenants, and sustain both tenancies and neighbourhoods.

The key roles of this post will include:

1.

To be a key point of contact for customers responding to enquiries across a range of Company and Council services in line with service standards.

2.

To accurately process and reconcile income in line with the Company`s financial guidelines and regulations.

3.

To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with the Data Protection Act.

4.

To work with customers seeking rehousing, providing advice on housing options.

5.

To carry out interviews with customers and assist with home visits when required.

6.

To encourage customers to access on-line services and promote digital inclusion.

7.

To achieve performance targets agreed at appraisal and demonstrate a commitment to continuous improvement and value for money.

8.

To always promote and implement the Company's Equality Policy.

9.

To maintain a healthy, safe and secure environment complying with policies and procedures for Health and Safety at Work.

10.

To demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues

11.

Such other responsibilities allocated which are appropriate to the grade of the post.

Criteria

Essential

Experience:

§ Delivering customer focussed services

§ Communicating clearly face to face and by other methods

§ Reconciliation of Income

§ Problem solving and negotiating

§ Organisational skills

Qualifications:

§ A minimum of 5 GCSE's at grade C or