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Network Engineer - 3rd Line Support

Network Engineer - 3rd Line Support - Network Analyst - CCNP / JNCIS - WAN - TCP/IP - Glasgow, Scotland - £45,000 + benefits - I am looking for a 3rd line support / network engineer to join a well-respected organisation to work with the service desk and network operations team to provide a broad spectrum of support and customer service to its clients.


Your duties will include resolution of complex network/system incidents in addition to implementing customer service requests on a broad range of networking technologies.



Key required skills/experience:




  • CCNP Service Provider/ equivalent knowledge.

    OR JNCIS-SP/JNCIP-SP/equivalent knowledge.




  • Experience of managing and troubleshooting JUNOS




  • Experience of WAN infrastructure support preferably within a Service Provider environment




  • Extensive experience of Routing Protocols incl.

    BGP & OSPF




  • Extensive experience with TCP/IP protocols





Responsibilities:




  • Provide 3rd line network support to all customers for both incidents and service requests.




  • Deliver Customer Service Excellence.




  • Technical escalation point for the Service Delivery function




  • Adhere to strict Service Level Agreements for fault resolutions and service requests completions.




  • Identify, liaise and manage any escalated faults with 3rd party suppliers for major incidents or network improvements e.g.

    Cisco TAC.





If this Network Engineer / 3rd Line Support Engineer role based close to Glasgow, Scotland is of interest paying £45,000 + Benefits is of interest then please Apply Now for a swift response




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