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IT Service Desk Analyst - Call Logging - 1st Line Support

Helpdesk Analyst - IT Service Desk Analyst - 1st Line Support Engineer - Support Analyst - First Line Support Analyst - ITIL - Windows 7 - Office 2010 /13 - Call logging skills are required by an expanding organisation and team based close to Aldershot, Hampshire , paying up to £21,000 + Bens



My client are looking for Helpdesk Analyst - IT Service Desk Analyst - 1st Line Support Engineer to join an existing in - house Service Desk Team who provide 1st Line Support via phone and email



Key Responsibilities for this Service Desk Analyst are




  • Provide first point of call for Customer queries & issues via Phone and Email


  • Log incoming Customer requests through ticketing system


  • Take ownership of newly created tickets


  • Escalate tickets where required


Experience and skill set required:




  • Ideally experience of working in a Service Desk environment


  • Good IT skills Good written and verbal communication skills


  • Ability to analyse problems and assess possible solutions


  • Attention to detail


  • Strong organisational ability


  • ITIL foundation - Ideally




My client are based close to Aldershot, Hampshire and are looking to reward this Helpdesk Analyst - IT Service Desk Analyst - 1st Line Support Engineer a salary of up to £21,000 DOE + Bens + excellent career growth .

Full training will be provided on my clients products / software.



This role would suit someone who has either worked in a Call Centre environment or Call Logging Agent with good IT skills or an IT Service Desk Analyst - 1st Line Support Analyst who is looking for their next career move and has plenty of enthusiasm and good problem solving skills.



If you are looking for role where you can build on your career in IT Support and want to move into a 1st Line support role - Service Desk role then this could be the right opportunity for you! - Please forward your CV to me ASAP.




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