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IT Support Specialist - Greenford

IT Support Specialist - Greenford

Salary up to £32,000 DOE.

My client in Greenford is looking for an IT Support Specialist to join their fantastic team.


Duties and Responsibilities:

? Monitoring and Responding to incident management queues (1st - 2nd Line)
? Supporting and Troubleshooting all end user hardware and associated peripherals and accompanying software
? Supporting (escalating internally and externally where required) any complex related desktop matters
? Configuration and Deployment of our Corporate Windows O/S image
? New starter setups and inductions
? IOS/MdM Deployments
? Installation, fault finding and diagnosis of desktop software packages to ensure maximum availability
? Troubleshooting client/network connectivity issues for local and remote staff
? Upkeep of Asset Management tools to track company owned Hardware and Software
? Active Directory user object support and configuration
? Producing written material including custom work instructions/escalation reports
? Involvement in Project work
? Providing guidance with online collaboration tools, audio visual and video conferencing configurations and setups
? Providing assistance to maintain the integrity of the physical network, switches, routers, cabling and associated infrastructure
? Recognizing patterns and trends across a wide range of symptoms and drawing key conclusions
? Ensure IT operations are conducted within compliance and follow key SOP


The Ideal Experience:

? Up to 2+ years of proven experience working in a service desk position supporting customers' needs via a service management suite in a multi-national enterprise environment with a working knowledge of ITIL best practices
? Up to 2+ years exposure to Microsoft core windows technology stack and associated mainstream applications
? Solid understanding of office suite with strong outlook exposure (2010-2016-0365)
? Grounded knowledge of Act