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Networking/Internet Gurus

We have an exciting position available for an exceptional individual to join a start-up company with ground-breaking technology which is making the internet a far safer place.


Duties and responsibilities:



  • Developing a detailed understanding of the company's products

  • Being able to articulate the company's concept in simple terms

  • Engaging with customer technical teams to help inform their High Level Design (HLD) documentation

  • Supporting customer technical teams to plan installation and deployment, converting HLDs into low level architecture

  • Providing ongoing support to customers

  • Undertaking root cause analysis on any issues before working with product engineers to plan a resolution

  • Engaging with engineering teams to discuss product improvements and roadmap items from a functional, usability and performance perspective

  • Conceiving and helping create customer success material (documentation, training videos etc.)

  • Assisting the sales and marketing team at UK and international industry events

  • Visiting customer sites


Your technical background should include:



  • Degree in a relevant Engineering, Maths or Science subject or equivalent professional experience

  • A strong understanding of computer networking; in particular:

  • internet technologies such as DNS, NTP, HTTPS, SSL certificates and cloud platforms

  • the supporting OSI stack - TCP/IP, Ethernet, routing and switching

  • enterprise security infrastructure, e.g.

    proxy and firewall technology and Syslog platforms

  • Security best practice

  • Practical experience implementing, integrating and debugging networks using the technologies listed above




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