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1st /2nd Line Engineer - Service Desk Engineer - Contract

1st /2nd Line Engineer - Service Desk Engineer - Windows Server, SCCM, Exchange, Office 365, WAN, LAN - Contract - £140 - £150 per Day - An exciting opportunity has opened for an experienced 1st/2nd line support engineer to join a dynamic and fast-paced organisation.

The successful candidate will be responsible for providing remote support to several customers, they will have excellent communication skills and be skilled in problem diagnoses and will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Key skills

  • Experience supporting laptops, desktops and mobile devices

  • Experience with Windows Server Operating systems

  • Account administration in Microsoft Exchange 2010/2013 and Office365

  • Must be practised in PC and printer set-up & maintenance

  • Active Directory administration

  • WAN/LAN experience

  • Knowledge of Microsoft Office and operating systems

  • Knowledge on Microsoft endpoint antivirus protection

  • Knowledge of remote access tools like WebEx and SCCM remote control.

  • Planning and self-organisation ability, demonstrating the ability to prioritise and meet required deadlines

The responsibility of 1st Level Support is to register and classify received incidents and undertake an immediate solution to restore a failed IT service as quickly as possible.

If a solution cannot be achieved, 1st Level Support will transfer the incident to expert technical support groups (2nd Level Support).

1st Level Support also processes service requests and keeps users informed about their Incidents' status at agreed intervals.

Rate for this Godalming, Surrey 1st /2nd Line Support Engineer - Service Desk Engineer contract is £140 - £150 per Day