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IT Support Technician - 1st Line - 2nd Line - AD - Windows

Onsite Support Technician - Support Engineer - ICT Support Technician - Technical Support - Helpdesk - 1st Line Technical Engineer - Windows - Troubleshooting - Active Directory - Microsoft Office - Apple - Network - Wireless - ITIL - Poole, Dorset - £22,000 - £25,000 plus Company Benefits!

I am seeking a Technical Support - Support Engineer - Microsoft Helpdesk - 1st Line Systems Support - 1st Line Support Engineer to join my client's busy technical support team based in the Poole, Dorset location.


  • Assist the Service Desk with the delivery of ICT managed support services

  • Provide school-based users with technical assistance and report service issues in accordance with the Service Desk policies

  • Assist with project work as directed by the Technical Operations department

  • IT Support Technician tasked to provide onsite support visits when required and directed


  • Windows Operating Systems

  • Software and hardware troubleshooting

  • Active Directory

  • General PC hardware maintenance

  • ITIL Service Desk operations

  • Apple Devices

  • Experience of working in educational environments is desirable but not essential

If you do hold a current DBS/CRB Check then this would be advantageous along with experience working within an educational environment.

We are currently recruiting for this Onsite Support Technician - IT Support Engineer role with immediate effect and considering all potential candidates immediately so, APPLY NOW!

Reflex, established since 1990, is a successful independent IT Recruitment Consultancy.

We are a proud member of the Recruitment and Employment Confederation (REC) and we strongly believe in ethical recruitment building long term relationships with both clients and candidates.

We are ideally qualified to offer clients the best possible solution in fulfilling their computer personnel requirements; whether they are regional, national or international.

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