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SENIOR SUPPORT ENGINEER - ESCALATIONS ENGINEER

SENIOR SUPPORT ENGINEER - ESCALATIONS ENGINEER - I am looking for a meticulous Senior Escaltions Engineer / 3rd Line Engineer to be an Escalations point within the Service Desk if you have excellent customer facing skills and happy to get involved in project work and go on site from time to time then this could be the role for you.


Key skills:- Veeam, VMware, Mimecast Office 365 Microsoft Desktop Windows 7/10 Microsoft Windows Server 2012/2016 Microsoft Exchange 2010/2016 Networking Experience (Routers, Switches & Firewalls) Good Microsoft Skills - AD/GPO's Understanding of basic telephony - 3CX Basic Microsoft, Desktop, OS, Printing, Scanning Networking (VLANs/Routing/Subnetting/NAT/Ports) - Cisco would be good Network Administration & Data Backup Technologies ITIL (Advantageous) SAN Storage/Hyper-V (Advantageous)


In this role will need to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency, and ability to deliver - the role is 75% Technical/ 25% Team Leadership where you will focus upon day to day issue resolutions.


The main responsibility of this role is to provide 2nd / 3rd line technical support within the Microsoft operating & application arena along with essential general system administration tasks.

The role is based on resolving technical support tickets as part of a team on a busy Service Desk.

The role is focused upon day to day delivery of technical support which needs to be completed in an effective manner with attention to detail and accuracy.

The nature of the business requires a high level of technical knowledge, flexibility, common sense and initiative.

If you are a 2nd Line Service Desk Engineer looking for your next Manchester based career opportunity then contact Karl NOW - Salary is £28,000 - £35,000 + Excellent Benefits.