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ACCOUNT MANAGER - IT

ACCOUNT MANAGER - IT - Godalming - £35,000 - £45,000 + OTE + Car Allowance. My client, a market leading IT Support and Services organisation based in Godalming, Surrey are looking for an enthusiastic new Account Manager to join the team.

This is an exciting opportunity to join a forward thinking company where the successful Account Manager will be brought in to enhance customer retention, improve customer satisfaction and maximise revenue and profit from existing accounts.

This company is going through a period of sustained growth where there is great potential for a successful Account Manager.

You will be the primary interface with our Managed Services customers and work to ensure an outstanding customer experience, whilst ensuring that our service meets the required standards and maximise our commercial opportunities


Main responsibilities are to own the customer relationship for specified Managed Services customers.

Manage all commercial elements of the relationship including contracts, additional work requests and billing.

Provide up-to-date pipeline and forecast for all Managed Service customers.

Take ownership of the escalation process and work towards satisfactory resolution at all times


Key experience is IT Managed Cloud Services understanding.

Multiple years' experience in Account Management or Service Management in SLA based.

Multi-tenanted environment.

Proven track record in delivering high-quality services to both government and commercial customers


Relationships are the key to this role, you must be able to relate to people at all levels, communicate concisely and with authority, whilst managing relationships effectively.

If you love account management and want to find ways of improving, whilst maintaining BAU.

If customer service is absolutely key and you have the right desire to get things done even when things go wrong then apply for this Account Manager opportunity now!!


The salary for this Godalming, Surrey ACCOUNT MANAGER opportunity is £35,000 - £45,000 + OTE + Car Allowance + Benefits.