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Operations Support Agent

Ops Support Agent : Newcastle Under Lyme

Our World Renowned client based in Newcastle-Under-Lyme are currently seeking an operations support agent to assist a busy team of logistics personnel.

The role is office based will mainly consist of supporting the Depot Management/Team by carrying out traffic office functions in an efficient and cost effective manner following all relevant legislation with regard to the Company Operators Manual.

Other duties include:

? Daily Admin of deliveries and consignments.

? Resolving delivery/Collection Failures
? Customer Service (Answer incoming calls from Customers in relation to collection requests and delivery queries.

Provide high quality Customer Service and ensure the Company image is maintained at all times through courteous/ respectful communication.)
? Communicate with team/depot/drivers regarding delivery status, failures, daily debriefs of deliveries and mapping.

Ideally you will have some experience in previous administration involved role or a customer service background.

You should have good PC software knowledge, very good listening and communication skills, problem solving skills and be happy to work in a team effectively with your colleagues.

You should be customer, quality and results focused at all times and be determined to always do an effective job.

Hours vary between part and full time, this client will be flexible for the right candidate, the role will become permanent following temporary probation period at which point your salary will increase.

Please reply with your CV today.