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Aftersales Manager

Aftersales Manager - Maidstone ME19

Our clients, a family owned Dealership with a growing brand, are looking for an Aftersales Manager for their Dealership in Maidstone.

? Salary: £30,000 -£35,000 basic, plus bonus
? Hours: Full time.




Job description

As an After Sales Manager, the main purpose of your role is to ensure that the After Sales departments achieve their objectives and deliver excellent service to all customers.

Your main duties and responsibilities will be as follows:

? To achieve personal targets
? To successfully manage and coach the Service and Parts teams to drive growth and the achievement of their targets
? To manage the diary on a daily basis to ensure there is an optimum amount of work booked to achieve objectives
? To manage effective communication between the Service and Parts departments to ensure that parts are ordered in a timely manner to maximise 'first fix' opportunities
? To ensure sufficient resources are available to meet servicing requirements
? To conduct regular reviews of key operating controls
? To oversee the department's Customer Satisfaction Survey performance
? To ensure that all company, franchise and trade association policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to within the After Sales Departments
? To organise and participate in marketing activities promoting the dealership and after sales activities, as required
? To maintain an appropriate level of training for all staff in the department commensurate with job role and franchise requirements


This is an exciting opportunity to lead a team of 11 people in a busy service department with over 40 years representation of the brand situated in their large site close to Maidstone.



You will be required to work every other Saturday on a rota basis.

They will provide you with a company demonstrator and the opportunity to earn sign




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