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Customer Liaison Advisor


Support the business in promoting a positive safety culture in managing health, safety, and environment activities in projects and ensure that all subcontracts include appropriate SHE provisions

Support the business in building and operating a first-class business stream to achieve the company objectives for the designated area of the business

Support the business in ensuring projects are safely delivered on time, to budget and achieve the highest levels of customer satisfaction

Issue information to residents informing them of when the work is to commence and provide any further information as and when required

Arrange access to the dwellings in accordance with the agreed sequence of work

Undertake introductory visits to customer homes to assess their needs and to communicate these back to the site teams

Establish or assist the surveyor to establish the customer selection of kitchen, bathroom and other appropriate units and finishing's

Undertake progressive customer visits as directed during the works to ensure customers are kept abreast of progress and any developments

Undertake customer visits as directed on completion of the works to explain maintenance issues and obtain feedback to report customer satisfaction

Participate as directed in meetings on the refurbishment work with residents, client officer and other parties

Maintain customer satisfaction records and contribute to the timely delivery of project reporting and forecasting

Maintain regular contact with tenants throughout the works and to keep records of all visits and issues or compliments / complaints made, and investigate claims for compensation.

Provide weekly reporting to the customer service team or Project Manager.

Keep all members of the team informed daily of issues arising from customer visits / surgeries

Work within the procedures of the Company

Establish strong and co-operative links with colleagues, customer

  • Duration: 6 Month Contract (Extension for right candidate)
  • Rate: 9 Per Hour
  • Location: Stoke ST1 6AY
  • Type: Contract
  • Industry: Accountancy
  • Recruiter: Pin Point Recruitment
  • Contact: Tom Stark
  • Tel: 07722153036
  • Email: to view click here
  • Reference: Stoke Council Comensura
  • Posted: 2019-04-11 15:22:27 -

  • View all Jobs from Pin Point Recruitment