US Jobs US Jobs     UK Jobs UK Jobs     EU Jobs EU Jobs

   
This job has been posted for more than 30 working days and has expired.

Customer Liaison Advisor

Responsibilities
1.

Support the business in promoting a positive safety culture in managing health, safety, and environment activities in projects and ensure that all subcontracts include appropriate SHE provisions
2.

Support the business in building and operating a first-class business stream to achieve the company objectives for the designated area of the business
3.

Support the business in ensuring projects are safely delivered on time, to budget and achieve the highest levels of customer satisfaction
4.

Issue information to residents informing them of when the work is to commence and provide any further information as and when required
5.

Arrange access to the dwellings in accordance with the agreed sequence of work
6.

Undertake introductory visits to customer homes to assess their needs and to communicate these back to the site teams
7.

Establish or assist the surveyor to establish the customer selection of kitchen, bathroom and other appropriate units and finishing's
8.

Undertake progressive customer visits as directed during the works to ensure customers are kept abreast of progress and any developments
9.

Undertake customer visits as directed on completion of the works to explain maintenance issues and obtain feedback to report customer satisfaction
10.

Participate as directed in meetings on the refurbishment work with residents, client officer and other parties
11.

Maintain customer satisfaction records and contribute to the timely delivery of project reporting and forecasting
12.

Maintain regular contact with tenants throughout the works and to keep records of all visits and issues or compliments / complaints made, and investigate claims for compensation.

Provide weekly reporting to the customer service team or Project Manager.
13.

Keep all members of the team informed daily of issues arising from customer visits / surgeries
14.

Work within the procedures of the Company
15.

Establish strong and co-operative links with colleagues, customer


  • Duration: 6 Month Contract (Extension for right candidate)
  • Rate: 9 Per Hour
  • Location: Stoke ST1 6AY
  • Type: Contract
  • Industry: Accountancy
  • Recruiter: Pin Point Recruitment
  • Contact: Tom Stark
  • Tel: 07722153036
  • Email: to view click here
  • Reference: Stoke Council Comensura
  • Posted: 2019-04-11 15:22:27 -

  • View all Jobs from Pin Point Recruitment