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1st Line Helpdesk Engineer - Service Desk - Windows - O365

1st Line Helpdesk Engineer - IT Support Analyst - Service Desk Analyst - IT Support Engineer - Helpdesk - Service Desk - Windows - Microsoft Office - Call Logging - Whitstable - Kent - 12 Month - Fixed Term Contract - £18,000 - £23,000 pa + Excellent Company Benefits!


  • Provide first line support for all IT and telephony related issues by staff and multiple businesses within our brand

  • Service Desk Analyst will respond to incoming requests made via a variety of channels (email, web, voice)

  • Log, categorise and prioritise all 1st level calls according to the agreed SLA

  • Maintain customer service standards by answering all calls promptly


  • Knowledge of Windows Desktop Environments (Windows 7, Windows 10)

  • Basic Network knowledge

  • 1st Line Helpdesk Engineer with good understanding of MS Office Products i.e.

    O365 Admin

  • Excellent customer service skills

So, if you are an experienced 1st Line Helpdesk Engineer - Service Desk Analyst - IT Support Engineer with a good technical background in Windows and Desktop Environments I would be very interested in hearing from you.

My client is looking to reward the successful candidate with a salary of up to £23,000 pa + Excellent Company Benefits that include Pension Scheme, Healthcare + Excellent Career Opportunities!

We are currently recruiting for this Service Desk Analyst on a 12 Month Fixed Term Contract (FTC) role with immediate effect and considering all potential candidates immediately so, APPLY NOW!

Who is Reflex Computer Recruitment?

Reflex, established since 1990, is a successful independent IT Recruitment Consultancy.

We are a proud member of the Recruitment and Employment Confederation (REC) and we strongly believe in ethical recruitment building long term relationships with both clients and candidates.

We are ideally qualified to offer clients the best possible solution in fulfilling their computer personnel requirements; within the Kent locations.