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Job objectives and responsibilities

? Working as part of the Service Solutions and the wider One Team at PwC Belfast
? Reporting to the team Supervisor and Account Manager
? This is a client facing role which will see the job holder responsible for providing a high level of Customer Service.

The post holder will be responsible for completing duties at the Service Solutions Service Desk as well as maintaining client service areas.

This role will also include logging in-coming courier items, ordering and replenishing stationery stock for the office, inbox/job management as well as providing administrations support to the wider Service Solutions team.

Main duties

Customer Service

? Working in line with the new One Team model to provide friendly, flexible and professional customer service to clients, service partners and colleagues
? To handle queries and complaints effectively, ensuring that client needs are met and seeking referral where appropriate
? Must demonstrate pride in all areas of customer services


? Must comply with company processes and procedures
? Ensure that levels of service are kept well above those detailed in the service level agreement
? To provide daily, weekly and monthly reports and information as required by Supervisors and Managers

Service Desk

? Be the first point of contact for the client
? Offer solutions and advice for client requests
? Provide clients with relevant worktickets i.e.

DPC, Courier, Stationery etc
? Contact clients when they have courier or mail items to collect
? Maintain team inbox and ensure work is passed onto relevant team members

Mail and Couriers

? Manage both daily incoming courier items and outgoing requests
? Ensure items are logged onto PinPoint
? Notify clients when they have a courier item to collect

Stationery and Hubs

? Maintain essential stationery stock in Service Solutions
? Manage and maint

  • Start: ASAP
  • Duration: July 2019 (extension for right candidate)
  • Rate: 8 Per Hour
  • Location: Belfast, Antrim, BT1
  • Type: Contract
  • Industry: Accountancy
  • Recruiter: Pin Point Recruitment
  • Contact: Tom Stark
  • Tel: 07722153036
  • Email: to view click here
  • Reference: Belfast Admin
  • Posted: 2019-04-11 17:15:11 -

  • View all Jobs from Pin Point Recruitment