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Job objectives and responsibilities

Responsibility and accountability for; requesting, chasing, troubleshooting and obtaining, compliant references, within client SLA date.

Ensuring the on time delivery of high integrity, fully compliant background check dossiers to our clients.

This should be undertaken in the most expedient and cost effective manner possible.

Providing a high level customer service carefully managing the applicant experience and guiding each applicant through the multitude of checks that require their direct involvement and also to ensure they understand and are comfortable with their progress through the process.

Main duties

? Responsible for the on time completion and delivery of robust, high integrity and compliant dossier submissions.

? Using workload reports to help prioritise workload within the team and ensure that all work is timely, effective and efficiently delivered.

? Review all tasks daily : XBA, Gapping, Chasing, Solutions, Helpdesk, and Problems.

Ensure everything possible has been tackled in MyCheck within client SLA tiemscales

? Researching the right people to provide compliant references and obtaining their full contact details.

Speaking to potential referees and persuading them to provide an admissible reference.
? Generating written requests for information and dispatching them in the most expedient and cost effective manner (email, fax or post).
? Frequent follow up of reference requests by telephone, to ensure a prompt return in an admissible format.

Ensuring referees are spoken to at least every week.
? Strong knowledge of and correct application and adherence to the appropriate referencing rules and client requirements.
? Utilise MyCheck to track all activities in relation to job applicants and the progress of their background checking such that it is easy for anyone to understand.
? Providing telephone advice and guidance to customers throughout the process in a profess

  • Start: 27/05/19
  • Duration: 1 Month (will get extended for the right candidate)
  • Rate: 8 Per Hour
  • Location: Basingstoke, Hampshire, RG21
  • Type: Contract
  • Industry: Accountancy
  • Recruiter: Pin Point Recruitment
  • Contact: Tom Stark
  • Tel: 07722153036
  • Email: to view click here
  • Reference: Basingstoke Admin PZ7CL
  • Posted: 2019-05-22 17:14:48 -

  • View all Jobs from Pin Point Recruitment

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