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VIP Account Manager

VIP Account Manager | Competitive salary + excellent bonus, benefits package, relocation assistance | Spain



SRGEurope has been appointed to recruit an experienced VIP Account Manager to join a high profile and fast growing online gaming company in Southern Spain.

Our client is dynamic, creative, and has an incredibly talented work-force.



Key Responsibilities



  • Provide an immaculate service to VIP members encouraging loyalty.

  • Manage workflow and referrals from the VIP Hosts.

  • Be proactive with a 360 degree approach to build long term relationships with VIP player.

  • Support VIP players in managing their Casino needs and general requirements.

  • Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.

  • Deal with escalated issues/queries of VIP Host and offer advice & source solutions.

  • Lead by example and achieve high satisfaction levels when dealing with VIP members.

  • Meet pre-determined productivity, quality and SLA weekly, monthly and quarterly targets


Essential Skills



  • Native Spanish - high levels of written communication, grammar, listening and verbal skills.

  • High level English - written communication and grammar, listening and verbal skill.

  • Excellent interpersonal skills, self-confidence and ability to build strong relationships quickly.

  • Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector.

  • Previous Account Management experience and proven leadership abilities, planning and analysis at a customer level.

  • Proven ability to effectively use good decision making to enable quick resolution.

  • Prioritise workload and have the ability to take ownership of daily workload.

  • Target driven with proven experience of working towards and achieving individual and team targets.

  • Ability to manage change and operate effectively in a fast moving and dynamic environment.

  • Working on a shift basis, however also having the flexibility to accommodate the needs of our VIP's when called upon.

  • The role includes the requirement to be available as an on call referral via Mobile phone on a rota basis with other Account Managers


To Apply



If you are interested in this role press apply now and if you want to know more e-mail us at support@srgeurope.com or alternatively call +350 200 69999 for Gibraltar or 0207 183 6462 for UK.



We have a variety of jobs ranging from £25k-£100k, so if this one is not suitable please visit our website www.srgeurope.com for other exciting opportunities you can apply for.



Account Management | Sales & VIP | Gaming | Target driven | Spanish language| Online |