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Customer Support Consultant : Financial Services

Customer Support Consultant - Financial Services - Haddenham, Buckinghamshire

Salary - £18k to £23k Depending on Experience

Generous Benefits

Commutable from Thame, Aylesbury, High Wycombe, Tring, Bicester, Abingdon, Oxford, Milton Keynes etc.

The Company

Our client is a respected, data-driven financial services software provider.

They pride themselves on delivering robust, well supported tools and applications to their customers - which include some of the biggest names in the UK financial services industry.

They are based in Haddenham (near Aylesbury) and are a great place to work with some great Glassdoor reviews!

The Role & Previous Experience Required:

Our client are currently looking to hire an additional Customer Support Consultant to join their Customer Success team, primarily supporting financial advisers in their use of their software.

? You'll take calls and emails from customers using our client's products and services.
? You will ensure all software, data and training issues are recorded, investigated, resolved and communicated in a professional manner within agreed timelines.
? In addition to having a great telephone manner and email writing skills, you will have previous experience of telephone and email customer support, ideally within a business-to-business environment.
? You must be passionate about providing excellent support to customers.
? You'll have a high attention to detail and be able to follow processes and perform tasks in a structured well thought-out manner.
? Whilst our client will provide you with full training, you must have the ability to learn new software applications quickly and explain them to others clearly.
? A high level of IT literacy and good problem solving skills are vital.
? Previous experience in a software support role is highly desirable.
? Ideally, you'll have at least a basic understanding of the financial services industry.
? Any knowledge of pensions, investments and the financi