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IT Support Technician (Education Sector)

IT Support Technician (Education Sector) - Workington, Cumbria

Salary: 22-26.5k

The Role

A training company in Workington have an exciting opportunity to join them as an IT Help Desk Technician.

This role will provide first-line and second-line IT support to staff and students, this may be remotely, over the phone or face to face.

You will provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

Preferably you have worked in a similar role for a school, university, college or other learning centre.

Duties will include:

? Repairing IT equipment within classrooms e.g.

podiums, projectors and interactive boards
? Ensuring that helpdesk tickets are responded to and resolved
? Providing admin support and updates to the IT department financial records
? Attending weekly Helpdesk meetings
? Creating user accounts for staff, students and commercial course attendees
? Providing training to staff on IT systems
? Configure and deploy a range of hardware to support staff and students across the company
? Complete file recoveries for users and take part in backup recovery testing
? Assist IT Technicians and IT Support Lead with infrastructure work as required


Essentials Requirements:

? Use and support of Microsoft Windows 10.
? Use and support of Windows Server 2012 R2 - 2019 along with experience of Active Directory and Group Policy as well as DNS and DHCP.
? Experience of management of Microsoft SQL Server.
? Experience of managing mailboxes within Exchange Server 2013 onwards
? Experience and understanding of network routing and troubleshooting of network problems.
? Knowledge of Virtualisation technologies.
? Good communication skills.
? Committed to ongoing training and developing their skills within the department.
? Good organisation skills.
? Must hold a full UK driving license.


May also have experience of:

? System Centre




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