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First Line Support Technician

First Line Support Technician - Poole

Salary: £18k + Bonus + Pension + Free car parking + Staff discount scheme

The Company

Excellent opportunity to work for a company who's expertise spans from the cloud to the desktop.

The company helps its customers to enable their people with enterprise class Cloud IT infrastructure and to maximise the true potential of their business with market leading SAP applications such as SAP Business One and SAP Business ByDesign

My Client is a SAP & Cloud IT Services Company.

The company is a Gold Partner and one of the top SAP Business One partners worldwide.

With over 300 implementations, their expertise in SAP is second to none and this enables them to deliver highly tailored and effective solutions to their customers.

The Role

Our client seeks a high-calibre individual to join a well-established team to provide first line support for both applications and infrastructure products and solutions.

Application support centres around the outstanding business system SAP Business One and related products.

Infrastructure support involves all aspects of hardware, operating systems, networking and other related disciplines.

You will be primarily responsible for incident logging, agreeing priorities and setting realistic expectations of resolution with customers, assigning and managing the technician's queues, updating the end users, dealing with simple first line issues and maintaining support contracts.

After training you may be expected to assist with the resolution of basic support issues.

Appropriate product training, orientation and mentoring is provided in a combination of structured training, self-paced learning and vocational coaching.

Essential Requirements

Candidates should have experience in providing technical support in a help-desk environment or other relevant experience in a customer service oriented and customer facing environment.

Degree level education an advantage.

Essential skills: