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customer delivery analyst

Customer Delivery analyst-Graduate analyst -graduate - Helpdesk Agent - IT Support with Microsoft Products , Windows and Office 365, Sharepoint , Dynamics CRM, Active Directory and web based applications skills is required for a leading global company based close to Guildford, Surrey paying up to £20,000.



Customer Delivery analyst-Graduate analyst - Helpdesk Agent - IT Support will be joining a team who will be logging incidents for global customers and contacting delivery desk.


Key Responsibilities




  • Logging incidents for global customers contacting the delivery desk




  • Ownership of qualifying, troubleshooting, coordinating and updating logged cases to closure within specified service level's (SLA)




  • Supporting customer POC and on boarding activities




  • Delivery of training to end users of the product






Key skills required




  • Organized with a strong focus on deadlines, accuracy and timely delivery




  • I.T literate particularly around products like Microsoft Windows, Office, Excel, Intranets and business applications




  • Good troubleshooting skills




  • High Energy with a confident, engaging and customer focused approach





My client are a global organisation who are looking to reward this Customer Delivery Analyst with a salary of up to £20,000 + Benefits.

Due to the shift pattern you will need to drive as the shifts are to cover 7am-4pm and 10am-7pm.

This role is based Close to Guildford and my client is looking for a customer focused Delivery Analyst who can provide first class support , must have an excellent telephone manner and good written English skills



If you are have excellent customer service along with excellent I.T skills and are looking for your next career move then please forward your CV to me ASAP!!