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IT Call Analyst - Service Desk Call Operator - Part-Time

IT Call Analyst - Service Desk Call Operator - Part-Time - £12,000 - £12,420 - 22.5 Hour Week 22.5 hours per week.

7.5 hours per day, Monday, Tuesday and Friday - 07:00 - 15:30 with one hour for lunch - Godalming - Surrey -
Are you an IT Call Analyst - IT Service Desk Call Operator with good knowledge of IT? Are you looking to work within a dynamic, fast, buzzy environment? For this IT Call Analyst opportunity, you will need to have a keen interest in IT, customer service / call centre experience is the key as taking telephone calls is essential.

Experience of working within a Service Desk ticketing system and Microsoft Office proficiency would be very advantageous.

For this role you will need to respond quickly and efficiently to incoming telephone calls and emails.

To accurately record details of the caller, problem and severity of the IT-related issue.

You will need to achieve a high degree of customer satisfaction, applying logic and common sense to requests for assistance, ensuring that using identified criteria, issues are escalated in accordance with procedures.


Key Skills/ Experience




  • Customer service experience including taking telephone calls


  • Experience of working within a Service Desk ticketing system


  • Microsoft Office proficiency


  • Computer Literacy skills


  • Excellent telephone and written communication skills


  • Computer literacy and keyboard skills with a high degree of accuracy


  • Good communication skills


  • Team player


  • Ability to work on own initiative


  • Ability to work under pressure


My client who is an award-winning organisation is looking for an extremely motivated support analyst to join their team.

If you can efficiently deliver customer services for both local and remote questions then apply now for this Godalming, Surrey area based opportunity.

The salary for this IT Service Desk Call Operator - IT Call Analyst - Part Time opportunity is between £12,000 - £12,420 + Benefits.