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1st/2nd Line Application - Systems Support Analyst

1st/2nd Line Application - Systems Support Analyst - IT Technician - IT Support Engineer - 2nd Line - 3rd Line - Application Support - Windows - TCP/IP - SQL - ITIL - MCP - MCSE - Chippenham - Wiltshire - Competitive Salary + On-Call + Excellent Company Benefits.

Do you want to work for an established IT Consultancy? I am currently seeking a 1st/2nd Line Application and Systems Support Analyst to be based at the client site in Chippenham and your role will involve the day to day support of my client's national and international customers


Keys skills:  




  • Good knowledge of Microsoft Windows Operating system for both Server and Workstation


  • Knowledge of TCP/IP networking


  • Experience in SQL and ability to construct queries and analyse results


  • Ability to investigate application layer issues


Responsibilities for the 1st/2nd Line Application and Systems Support Analyst role is to provide application and systems support to a wide range of emergency customers alongside ensuring incidents and service requests.

Performing regular software updates and upgrades either remotely or at customer sites.

1st/2nd line application and systems support.

IT Application Technicians will be tasked with incident investigation and diagnosis, including resolution where possible.

Incident progression until engineer ownership.

Monitor existing calls to limit potential service breaches.

You will provide the liaison between Engineers and Customers too.


If you are an experienced 1st/2nd Line Application and Systems Support Analyst - IT Technician - IT Support Engineer - 2nd Line - 3rd Line - Application Support Analyst I would be very interested in hearing from you.

My client will offer an Excellent Salary + On-Call + Comprehensive Company Benefits that include Pension Scheme, Healthcare + Excellent Career Opportunities with immediate effect so APPLY NOW!    




Who is Reflex Computer Recruitment?   


Reflex, established since 1990, is a successful independent IT Recruitment Consultancy.

We are a proud member of the Recruitment and Employment Confederation (REC) and we strongly believe in ethical recruitment building long term relationships with both clients and candidates.

We are ideally qualified to offer clients the best possible solution in fulfilling their computer personnel requirements; whether they are regional, national or international.