Senior Technical Engineer
Senior Technical Engineer - Brighton
Up to £35,000 plus benefits
My client is a leading business communications provider, specialising in providing cloud telephony, connectivity, security, cloud solutions and managed IT services to small and medium-sized businesses.
Its HQ is in London Docklands with a second office in Brighton.
The company very successful and rapidly growing by acquisition.
I have an excellent opportunity for a Senior Technical engineer with a passion for service delivery and technology.
The ambitious individual will be able to grow with the business and can support it as it grows.
Your responsibilities will include technical mentoring of the team and providing an excellent level of service to the customer base.
You will deliver Incident Management against client Service Agreements, act as the Direct point of contact for the Escalations from 1st Line Engineers, investigate voice quality related issues using detailed SIP traces, investigate connectivity issues on high speed internet circuits and monitor RTP streaming on live calls.
You will be responsible for 2nd Line support for issues related to Telephony, SIP, PBX, Phone Systems and for 2nd Line support for issues related to connectivity on ADSL and fibre circuits.
You will assist customers with the configuration of their Routers and Firewalls, monitor customer routers for any packet loss issues, monitor traffic on supplier trunks and ensure service documentation is updated.
You will be able to troubleshoot and understand SIP messaging / RTP and have experience in a hands-on role supporting and/or installing IP telephony systems, be able to troubleshoot and understand connectivity issues on high speed internet circuits and be an excellent problem solver with strong analytical skills.
You will have a good working knowledge of IP Networking and troubleshooting, experience of dealing with Routers, Firewalls and network configuration.
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