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Operations Director

Operations Director - Horley, Surrey

Salary: £72,000 FTE & Bonus Scheme

The Company

Our client prides itself on creating kind and compassionate care homes.

They aim to deliver the very best care and services through a wonderful team of dedicated and passionate staff, who in turn are led by an equally dedicated, supportive and experienced leadership.

The Role

An exciting opportunity has arisen to take the operational lead as Director of Operations within a growing and progressive family-run business.

Working jointly with the Managing Director, the role manages two modern purpose-built Surrey care homes offering frail elderly and dementia care.

The successful candidate will guide and lead the Home Managers, ensuring the business is being run to the highest standards; complying with company policy, procedures and regulatory best practice.

The role will be part time covering three to four days.



Role Responsibilities:

Oversee Home occupancy levels, working closely with Home Managers in relation to promotion and marketing in order to achieve maximum occupancy.

To oversee and ensure each Manager oversees staffing levels in accordance with departmental budgets.

To ensure each Home is operating in accordance with: policies and procedures & requirements of the CQC & the Health & Social Care Act

To operate and follow systems for transfer of essential trading information from both Homes to Head Office for processing and vice versa.

To oversee and to support the Care Home Managers and local Admin Managers in order to maximise enthusiasm and commitment and to maintain the highest standards of care within a quality environment at all times, so resulting in the smooth-running of both homes

To ensure that Managers maintain accurate and up-to-date records for all staffing (including NVQ and Induction training), resident and maintenance issues in both Homes

To make regular visits - including unannounced, usually weekly, to each Home and