Call Centre Advisor - Day Shift - Part time
Call Centre Advisor - Day Shift - Swindon
Part time Day Shift 21 hours
£8.60 per hour permanent role
We are looking for a Call Centre Advisor to join our client based in Swindon.
You will provide a high level of customer service by answering incoming calls, processing bookings, dealing with enquiries and processing feedback.
Role Responsibilities / Duties to include:
? Responding promptly and courteously to telephone enquiries from all customers
? Capturing accurate information in a timely manner
? Delivering an excellent service whilst meeting and exceeding company targets to drive customer satisfaction
? Processing all bookings and accurately using CRM system.
? Processing of cash, card and account bookings
? Excellent communication with customers and internal colleagues, assisting with basic queries
? Identifying and reporting complaints, escalating to the appropriate senior team member
? Acting in a professional manner at all times
? Ensuring information is safeguarded at all times in line with GDPR Regulations
? Maintain a consistent and professional attitude at all times.
? Ensuring completion of training and adhering to company policies and procedures
? Be willing to support other business areas as needed
Previous Skills/ Experience:
? Experience delivering excellent customer service and able to deal with challenging customer service scenarios
? Excellent listening, problem-solving, accuracy and attention to detail
? Good geographical knowledge of the surrounding areas
? Ability to work in a fast-paced environment
? Previous Customer Service, Call handler, telephony experience
? Flexibility to work outside of standard working hours
A competitive salary and great benefits will be offered.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your bes
More Jobs from Additional Resources Ltd.
- ERP Support Technician (SAP B1)
- SAP Business by Design Pre Sales Consultant
- Chef de Partie
- Director of Pupil Progress (SENDCo)
- Band 6 Children's Occupational Therapist
- Bars Person /  Team Member
- Flame Artist
- Warranty and Costing Administrator
- Senior Embedded Systems Engineer
- Snr Frontend Developer (React/Node.JS)
- Cloud Solution Architect : Azure
- Pest Control Technician
- Teacher of Computer Science
- Sous Chef
- Employment Solicitor
- Construction Solicitor
- Sous Chef
- Bike Mechanic
- Continual Personal Development Manager
- Manufacturing Team Leader