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Call Centre Advisor - Day Shift - Part time

Call Centre Advisor - Day Shift - Swindon

Part time Day Shift 21 hours

Immediate start

£8.60 per hour permanent role

The Role
We are looking for a Call Centre Advisor to join our client based in Swindon.

You will provide a high level of customer service by answering incoming calls, processing bookings, dealing with enquiries and processing feedback.

Role Responsibilities / Duties to include:
? Responding promptly and courteously to telephone enquiries from all customers
? Capturing accurate information in a timely manner
? Delivering an excellent service whilst meeting and exceeding company targets to drive customer satisfaction
? Processing all bookings and accurately using CRM system.
? Processing of cash, card and account bookings
? Excellent communication with customers and internal colleagues, assisting with basic queries
? Identifying and reporting complaints, escalating to the appropriate senior team member
? Acting in a professional manner at all times
? Ensuring information is safeguarded at all times in line with GDPR Regulations
? Maintain a consistent and professional attitude at all times.
? Ensuring completion of training and adhering to company policies and procedures
? Be willing to support other business areas as needed

Previous Skills/ Experience:

? Experience delivering excellent customer service and able to deal with challenging customer service scenarios
? Excellent listening, problem-solving, accuracy and attention to detail
? Good geographical knowledge of the surrounding areas
? Ability to work in a fast-paced environment

? Previous Customer Service, Call handler, telephony experience
? Flexibility to work outside of standard working hours

A competitive salary and great benefits will be offered.

Important Information: We endeavour to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your bes

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