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Infrastructure Support Technician

Infrastructure Support Technician - Poole

Salary: £25k - £30k + Car + Pension + Free car parking + Staff discount scheme

The company

Excellent opportunity to work for a company who's expertise spans from the cloud to the desktop.

The company helps its customers to enable their people with enterprise class Cloud IT infrastructure and to maximise the true potential of their business with market leading SAP applications such as SAP Business One and SAP Business ByDesign

My Client is a SAP & Cloud IT Services Company.

The company is a Gold Partner and one of the top SAP Business One partners worldwide.

With over 300 implementations, their expertise in SAP is second to none and this enables them to deliver highly tailored and effective solutions to their customers.

The Role

An experienced, enthusiastic and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT Infrastructure solutions primarily based around application, desktop, server and storage virtualisation technologies.

Key vendors include Citrix, VMWare, EMC, Microsoft, Sonicwall, Dell and HP.

Applicants will have at least 5 years' experience working in a technical support capacity, managing their own queues of support incidents and working to defined SLAs.

Degree level education an advantage.

Essential Requirements

A professional and confident manner

A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies

Understanding of anti-virus products and technologies

Understanding of network infrastructure appliances such as routers, switches and wireless network points.

Accreditation or experience in many of the following technical products:

Microsoft Server Operating systems

Microsoft Desktop Operating Systems

Microsoft Exchange Server 2010/2013/2016

Microsoft RDS

Office 365

VMware ESX Server/VSphere

Citrix XenApp/Xendesktop

Citrix Netscaler

EMC SAN solutions

Soni




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