Second Line Support Technician
Second Line Support Technician - Poole
Salary: £24k - £30k + Car + Pension + Free car parking + Staff discount scheme
Excellent opportunity to work for a company who's expertise spans from the cloud to the desktop.
The company helps its customers to enable their people with enterprise class Cloud IT infrastructure and to maximise the true potential of their business with market leading SAP applications such as SAP Business One and SAP Business ByDesign
My Client is a SAP & Cloud IT Services Company.
The company is a Gold Partner and one of the top SAP Business One partners worldwide.
With over 300 implementations, their expertise in SAP is second to none and this enables them to deliver highly tailored and effective solutions to their customers.
An experienced, enthusiastic and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT Infrastructure solutions primarily based around application, desktop, server and storage virtualisation technologies.
Key vendors include Citrix, VMWare, EMC, Microsoft, Sonicwall, Dell and HP.
Applicants will have at least 5 years' experience working in a technical support capacity, managing their own queues of support incidents and working to defined SLAs.
Degree level education an advantage.
A professional and confident manner
A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies
Understanding of anti-virus products and technologies
Understanding of network infrastructure appliances such as routers, switches and wireless network points.
Accreditation or experience in the majority of the following technical products:
Microsoft Server Operating systems
Microsoft Desktop Operating Systems
Microsoft Exchange Server 2010/2013/2016
VMware ESX Server/VSphere
EMC SAN solutions
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