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Service Delivery Manager - ITIL

Service Delivery Manager - ITIL - WEST LONDON - £45,000 - £48,000 + Benefits + Annual Bonus - Are you a dedicated proactive Service Delivery Manager? As the Service Delivery Manager, you will be the primary point of contact for a select few nominated IT managed services customers and will ensure that the contracted scope of service is delivered effectively and efficiently within budget.


Key skills and experience:



  • Working with the Head of Operations & Technical Director, and other teams to ensure standards are met and maintained and policies are adhered to within the operations & service management department.

  • Primary Service Delivery contact for managed services clients - estimated 10 clients.

  • Provide an escalation point for clients relating to operational and service delivery matters.

  • Service prioritisation where conflicting demands on resources.

  • Define, implement and maintain Service Delivery processes, procedures and documentation.

  • Ensuring SLAs/KPI's are managed and achieved across the business.

  • Providing clients with monthly and contractual performance reporting.

  • Identify areas for Service Management improvement (continual improvement program).

  • Supplier & vendor management relating to the delivery of client services.

  • Work with PM's & Engineering teams to ensure adequate service transition in the project delivery process.

  • Technical IT infrastructure experience.

  • Hands-on, pro-active approach to Service Management.

  • Third-party supplier management.

  • Report generation and statistical analysis.

  • ISO27001, 9001 & 20000 experience.

  • ITIL V3 Expert/ V2 Manager.


If you have a track record of managing multiple and conflicting priorities, delivering success in a similar role within an IT or professional services business, strongly client-focused and understands, delivering high standards of client/customer service and knows how to delight a customer in a commercial context.


We're considering all potential candidates with immediate effect so APPLY NOW! The salary for this Service Delivery Manager opportunity is between £45,000 - £48,000 + Annual Bonus + Company Benefits Package that includes Pension, Health-care + Fantastic Career opportunities.




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