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IT Service Desk Analyst - Support Desk Analyst -1st & 2nd Line

IT Service Desk Analyst - 1st / 2nd Line Support Analyst - Helpdesk Analyst - IT Support Analyst, - Support Desk Engineer - Windows - Office 365 - Active Directory - web-based applications skills are required for a leading global company based in Godalming, Surrey paying up to £30,000.

Service Desk Analyst -1st /2nd Line Support Analyst - Helpdesk Analyst - IT Support will be joining a team who provide technical, application and operational support to my client's customers and in -house.

Key Responsibilities

  • Provide 1st / 2nd Technical Support for customers and internal staff

  • Log incidents via phone and email

  • Provide application support for web applications

  • Set up new starters and leavers including account creations, licence allocation equipment ordering, software installation and assignment

Key skills required

  • Worked in a Service Desk, 1st / 2nd line support environment

  • Supporting Office 365, Active Directory, web-based applications experience

  • Good troubleshooting skills

The Service Desk Analyst also will be heavily involved in technical projects, delivery and systems management alongside case management.

You will own regularly updated initiatives such as the roll-out and management of MDM, implementation of password management solutions, Azure admin, corporate systems upgrade, management of migration of DNS etc.

It's not just cases management.

My client is a global organisation who are looking to reward this Service Desk Analyst a salary of up to £30,000 + Ben's.

Due to the shift pattern, you will need to drive as the shifts are 7 am-4 pm and 10 am-7 pm ( Monday to Friday). This role is based in Godalming, Surrey and my client is looking for a Customer-focused Service Desk Analyst who can provide first-class support.

If you are a Service Desk Analyst - Helpdesk Analyst - 1st/2nd Line Support Analyst who is looking for your next career move then please forward your CV to me ASAP!!

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